FAQ

Q. I don’t live in Wilmette. Can I still subscribe?
A. Absolutely. As long as you receive a ComEd electric bill.

Q. How long is the Clearway Community Solar contract?
A. The contract is for 20 years to ensure your long term savings.

Q. Can I subscribe to Community Solar if I live in a condo or rent an apartment?
A. Yes. If you have an electric bill, you can subscribe to a Community Solar farm.

Q. Is there an initial investment?
A. No. There are no up-front costs.

Q. How does Clearway determine how many solar panels to allocate to me?  
A. Clearway will review your electric bill, which shows your electricity demand across the past twelve months.  From that, Clearway allocates the number of panels to you necessary to provide 100% of your electricity demand on an annual basis.  The amount of electricity generated by those panels each month determine your monthly credit that ComEd subtracts from your bill.  If there is more electricity produced than you used, the excess is credited to your account and it rolls over to the next month.  This process will continue until the credits are used up in a later bill.  

Q. If I already have solar panels on my roof, can I subscribe to a Community Solar farm?
A. Yes. If you do not produce all of your energy needs with your solar panels, you may be able to subscribe for the remaining portion. A Clearway Energy Consultant will be able to help assess your home’s viability for the program.

Q. If I receive my electric supply through a Retail Electric Supplier other than ComEd, can I still enroll with Clearway Community Solar?
A. Yes, you can still enroll with Clearway Community Solar even if you receive energy supply with a Retail Electric Supplier, but your savings may vary. In order to receive the guaranteed discount with Clearway’s program and benefit from the energy savings guarantee, you will need to receive energy supply through your local utility (ComEd) on the default supply rate. If you are receiving energy supply through a Retail Electric Provider, here is how you can switch:

  1. Review the contract terms with your Retail Electric Provider to see if you have a cancellation fee.
  2. If you have a cancellation fee, you can wait until your contract expires to cancel your contract since Clearway’s solar farms are in development and construction stages.
  3. When your Retail Electric contract expires, simply inform the company that you do not wish to renew your contract, and wish to cancel.
    (P.S. – don’t fall for any renewal plan gimmicks! Your Community Solar subscription will ensure your energy savings!)
  4. Once you cancel your Retail Electric contract, you will automatically be placed on the default supply rate with your local utility.

Q. Will anything need to be installed at my home?
A. Nothing will need to be installed at your home. Clearway will maintain the solar panels at the farm as necessary, including cleaning.

Q. Will everyone who becomes a subscriber be connected to the same farm?
A. Not necessarily. Still, Clearway will ensure that as an individual you will be attached to a development that will be energized as soon as possible.

Q. Will our homes receive the solar power from our Community Solar farm subscription?
A. You will not receive solar power to your home, but your Community Solar subscription will replace polluted power supply in Illinois with 100% renewable power. The solar generation will flow onto the local electric grid lines first, meaning the local community will draw less energy from the high voltage lines that distribute mostly coal and nuclear-produced electricity.

Q. Will I be billed for credits between the time I subscribe and when the solar farm is energized?
A. No. Solar credits will only start showing up on your electricity bill once the solar farm is energized. You will not be billed during development and construction phases.

Q. How does the billing work?
A. Clearway’s program is separate from your utility, and your energy supply is still through your local utility. Therefore, you will continue to receive your utility bill as usual, but now, your utility bill will show the solar bill credits resulting from your Clearway subscription, which reduces your utility charges. Clearway will send a separate bill to you for the solar bill credits at your contracted rate.

Q. How can I pay my Clearway bill?
A. You will be able to pay your Clearway bill either online, by phone, or by check. Clearway also offers paperless billing and AutoPay.

Q. Are there cancellation fees and what happens when I move?
A. If you move within Clearway’s service territory your Community Solar subscription can move with you without any charges. You must provide written notice of your new address at least 60 days prior to your move.

If you move outside the utility service area, you may transfer your solar farm allocation by finding an eligible replacement customer. If not, you must provide proof of your new meter address to be waived from the cancellation fee.

Good news! If you become a subscriber between April 20th and August 1, all future cancellation fees will be waived!


To subscribe today, click here using the promo code GoGreen